Saunas & Sauna KitsThe products will be shipped via LTL (Less-Than-Truckload) and will arrive on a pallet. To receive the shipment, a delivery appointment is required, and the last mile carrier will contact you to schedule it. Please note that the delivery is curbside only, and the carrier will not bring the shipment to your door. If you prefer door-to-door service, you can request it from the carrier during scheduling. However, please be aware that this service may incur an additional charge, so it's recommended to inquire about the cost from the carrier.
Heaters & StovesThe products will typically be shipped directly to your door without the need for a delivery appointment, unless the shipment is exceptionally heavy (such as large stoves with a high stone capacity). In such cases, the heater or stove will be shipped via LTL as mentioned above. For all other orders, you will receive a text message from the carrier once your order has been delivered to your door.
Accessories & Small ItemsThe products can be shipped to your mailbox or directly to your door. Once your order has been delivered, the carrier will send you a text message to notify you.